e.News

Comsense Inc. Volume 1, Number 5

Archive Issues go to http://www.comsenseinc.com/eNewsArchive.aspx

April 15, 2003

Support Across North America

Comsense Inc. is continuously improving customer care, service, and support.  With that in mind we have successfully connected all of our branch offices across North America with one phone system.  This means you call one number for support or sales.

Because Comsense Inc. has eight branch offices located across North America we needed a system that would give our customers the ability to call one number and instantly be connected to anyone in any of the branch offices.  Enter Nortel Networks IP Phone.

Phone me over the Internet

Here’s how it works, (this is the technical part so if you want to skip to the next paragraph feel free.)  Implementing the most cutting edge technology, Comsense has rolled out a new telephone system utilizing the internet that links all of our branch offices together with our head office in Toronto.  This advanced system from Nortel Networks leverages standard telephony with the latest in Internet Protocol (IP) Telephony.  Branch offices utilize high speed Internet connections together with a Virtual Private Network (VPN) connection to connect their IP telephone to our main system in Toronto.

What this means is that you can reach us by calling one number.  Try it.  Call our main number 905-568-4627, and regardless of physical location you can be connected with the individual for whom you are calling instantly.

Ring every person in support at once 

Also with this new phone system when you call support every support person’s phone will ring no matter where in North America they are located.  If all of our support representatives are busy leave a voice mail and an e.Mail message with your voice mail will be sent to every person in support.

With this new phone system customer support has the tools to respond to your phone call even more quickly and Comsense Inc. will continue to be a better partner in business.

e.Catalog Update

by Neil Teas, AHC – Director of Catalog Development

Comsense Inc. has upgraded internal software tools to make updating e.Catalogs faster.  With the efficiencies of this new software system, we are now in position to expand our e.Catalog offering.  Following are some of the databases that are being updated, expanded, and/or added upon:

Ø       Dorma has a new lock line that is available for download. This is an addition to their existing database and will be automatically updated for existing subscribers.

Ø       Available shortly will be Pemko’s new Canadian price list.

Ø       We have also been working closely with Mag Security and expect to have their database, complete with images, available very shortly.

Ø       Soon after NGP announced its lites and louvers product line, Comsense Inc. had the e.Catalog available for download.  This e.Catalog is a separate subscription from the NGP weather-stripping, threshold, and accessories catalog since it is designed to be used with Hollow Metal and Wood Doors.

The e.Catalog department at Comsense Inc. continues to set the standard for electronic commerce in the door, frame, and hardware industry.

 


Program Updates

The most current version of the Opening Suite by Comsense Inc. which includes SpecWriter, Advantage, and Elevations is 1.01.0178. 

There are many enhancements in this version of the software and listed below are some of the more prominent ones:

1.      A sorting utility has been added in the total opening window to maintain the sorting sequence you want for your openings.

a.      Click on Complete in the navigation tool bar to open the Complete Opening Window

b.      Open a project

c.      Click on the tool bar click the Save Order button which is the second button from the left of the toolbar.

d.      Choose to sort by Openings, Building Areas, Hardware Sets, or Headings.

e.      In the sort window right click on the opening you want to move and choose move up, move down, etc.

f.       Click OK and the sort sequence will be saved.

Now you can sort openings in any manner you want while working with them and return them to your defined sort sequence by clicking on the heading of the sort you saved.

2.      The Pricing Window has been enhanced with a tab for product summary counts and costing.  This is a view only window that will give you an overview of product quantity and cost.

3.      The Advantage import utility can now import tax codes from AHM Plus.

Each month the Program Updates section of the e.News letter will contain information on the most current version of the software and enhancements that have been made.

 

Your View!

Comsense Inc. would like to know what information you would like to see in the monthly e.News letter.  Please e.Mail your comments, suggestions, or opinions to e.News@comsenseinc.com.

 

 

 

 

 

 

 

 

 

 

 

 

 

“Implementing the most cutting edge technology, Comsense has rolled out a new telephone system utilizing the internet…”

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

“With the efficiencies of this new software system, we are now in position to expand our e.Catalog offering.”

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Comsense Inc.

120 Traders Blvd.

Suite 209

Mississauga, ON

L4Z 2H7

 

Phone:

(905) 568-4627

 

Fax:

(905) 568-1465

 

E-mail:

sales@comsenseinc.com

 

We’re on the Web!

www.comsenseinc.com